IT Support Specialist


Within the Technical Assistance division, a Technical Support Operator for application services based on proprietary platforms and provided by its SaaS or at customers' premises.

   Assago (MI)

  Full-Time

  Experience: 2 years

WHAT YOU WILL HAVE TO DO


•  Manage contact with the end customer for the resolution of problems and as a natural interlocutor for in-depth analysis of the state of performance and service.
•  Troubleshoot technical issues and provide support to internal Service Managers.
•  Monitor incoming and outgoing document flows.
•  Create a knowledge base about the customer.
•  Collaborate and optimize the projects entrusted to you.
•  Collaborate with your Team and the Development Team to resolve Incidents and Problems.

Stiamo cercando

pexels-rahulp9800-1933900

SPECIALISTA SUPPORTO IT

All'interno della divisione Assistenza Tecnica un Technical Support Operator per i servizi applicativi basati sulle piattaforme proprietarie e erogati dal proprio SaaS o presso i clienti.

Mostra dettagli

WHAT WE ARE LOOKING FOR


•  At least 2/3 years' experience in Ticketing, Service desk, and Application Maintenance.
•  Good knowledge of SQL, preferably on Microsoft RDBMS.
•  Good knowledge of Microsoft scripting languages.
•  Good knowledge of XML.
•  Good knowledge of the execution environment of Microsoft applications: IIS, event viewer, TaskScheduler, etc.
•  Excellent analysis and problem-investigation skills.
•  Excellent communication and listening skills.
•  Collaborative spirit and teamwork orientation.
•  Excellent organizational skills.
•  Problem-solving skills.
•  Sensitivity to customer problems.

KNOWLEDGE OF THE FOLLOWING IS APPRECIATED


•  Conservation Processes by the law.
•  Electronic Invoicing Processes.

JOIN US!


We offer you the opportunity to grow in a young and dynamic team where you can take care of your work-life balance, thanks to our smart working policies, and develop your professional career in a meritocratic context!

We are working for the realization of ambitious projects, we have a great desire to grow and for this reason, we are building a context where we can grow on a personal and professional level.

You will have the opportunity to work and get in touch with international companies that will allow you to increase your know-how given future challenges!