The growth of Relationship, Collaboration, and Support allows you to exponentially enhance what has been achieved together, increasing the result of investments in a continuous and daily win-win approach, capable of creating true value for your company.
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Service Manager
A qualified and experienced person will support you in the daily management of problems, will be the main point of contact, and will know the processes implemented to provide direct support, address problems, and initiate the necessary escalation processes.
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Request Fulfillment
Specific support will be made available to you to provide an answer to the needs of your users who will need clarifications on the processes implemented or on the application operation or who will want to be supported in the deletion or extraction of data or the control and arrangement of their errors.
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Demand Manager
A qualified person in demand and program management will support you if there is a need to manage requests from several Functions or Departments that are not integrated, to maximize the effectiveness and efficiency of the planned and implemented activities.
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Availability
Our Help Desk and Application Maintenance services will also be available outside standard service hours and on weekends.
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First Level Help Desk
Specific support will be made available directly to your end users without the intermediation of your Business or IT Focal Points both aimed at operational users and aimed at top users of Yubiq Applications.
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Continuous Improvement
Methodologies, monitoring activities, and analysis activities will help you identify areas for improvement, implement gradual changes, ensure concrete results and support them in the long term with a focus on innovation, cost reduction, and maximization of satisfaction.
