EDISON-YUBIQ: a Long-Standing Partnership

From Document Management Across Multiple Business Areas to the Adoption of Artificial Intelligence

Edison, a subsidiary of the EDF Group since 2012, is Europe’s oldest energy provider, with over 141 years of history. The company produces and sells electricity and natural gas while offering energy and environmental services. Committed to Italy’s energy transition, Edison promotes renewable energy sources, sustainable mobility, energy efficiency, and gas supply diversification to enhance the country’s security.

The Challenge


In the early 2000s, Edison launched its first document management projects, choosing Yubiq as a partner - an ongoing collaboration to this day. By 2020, the company needed a structured solution to manage the vast volume of communications handled by the Engineering Division. These communications, coming from customers and local distributors, were often difficult to retrieve due to Edison’s long history and internal staff turnover.

“When selecting our corporate IT architecture, we have always looked for technology partners capable of providing systems that not only enhance operational efficiency but also serve as true business enablers”, says Roberto Colombo, Head of Corporate Systems Demand & Delivery Function at Edison.

“Yubiq, with whom we have collaborated for over 20 years, has always shared this vision and successfully translated it into action. They have consistently understood - and often anticipated - the major technological and socio-economic shifts over the years.”

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The Approach


The partnership between Yubiq and Edison began with a step-by-step digitalization strategy and was further strengthened in 2019-2020 with the adoption of cloud infrastructure on AWS. Edison chose the Yubiq platform to support its digital transformation, leveraging its solutions extensively across all business areas. Yubiq’s platform manages key operational functions, including protocol management, certified email (PEC), and procedure archiving, integrating seamlessly with Edison’s core systems.

As an early adopter of advanced technologies, Edison developed machine learning models for predictive maintenance at its production sites, positioning itself at the forefront of artificial intelligence adoption.
In 2020, when the need for a structured communication management system arose within the Engineering Division, Edison, following Yubiq’s recommendation, implemented AI-driven Natural Language Processing (NLP) technology. This innovation automated communication classification and enabled users to query the system in natural language. Thanks to this NLP-based AI, documents can be searched beyond simple metadata, extracting relevant information with greater accuracy.

“By capturing information at the start of the process, we improve its efficiency and adaptability while integrating additional data to better support users in their decision-making”, explains João Ferreira, Demand & Delivery Corporate Systems Project Manager ICT at Edison.

Efficiency gains have come from numerous innovative features, including document previews, full-text search (even within attachments), digital signature integration across all workflows, and the ability to interact with the system remotely and on the go.

The Impact


The AI engine developed in collaboration with Yubiq continuously refines itself based on frequent user queries, making the platform even more intuitive. Once fully operational, the system is expected to process over 100 documents daily, with approximately 1,200 authorized users.

“For more than 20 years, Yubiq has been a proactive partner in Edison’s growth and development, providing state-of-the-art solutions through its platform, enabling us to achieve increasingly ambitious business objectives”, concludes Roberto Colombo.

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